Frequently Asked Questions
Everything you need to know about UK pharmacies, NHS services, prescriptions, and emergency pharmacy care
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❓General Questions
How do I find a pharmacy near me?
Use our search tool on the homepage to find pharmacies by postcode or city name. You can also browse by region (England, Scotland, Wales, Northern Ireland) to see all pharmacies in specific cities. Our directory includes over 5,000 UK pharmacies with real-time opening hours.
What are typical pharmacy opening hours?
Most pharmacies are open Monday to Saturday from 9am to 6pm. Some pharmacies have extended hours until 8pm or 10pm, and a limited number operate 24 hours. Sunday hours are typically reduced, often 10am to 4pm. Check individual pharmacy pages for specific opening times.
Do I need an appointment to visit a pharmacy?
No, you do not need an appointment for most pharmacy services. You can walk in to collect prescriptions, purchase over-the-counter medicines, or ask for advice. However, some services like flu vaccinations or private consultations may require booking ahead. Contact the pharmacy directly to check.
🏥NHS Services
What NHS services are available at pharmacies?
UK pharmacies offer numerous NHS services including: prescription dispensing, NHS Minor Ailments Service, emergency contraception, smoking cessation support, NHS Health Checks, flu vaccinations, blood pressure monitoring, and medicine reviews. Services vary by pharmacy and location.
Are pharmacy services free on the NHS?
Many pharmacy services are free on the NHS, including prescription dispensing (if you qualify for free prescriptions), NHS Minor Ailments Service, and some vaccinations. However, prescription charges apply unless you are exempt. Private services may also be available at a cost.
Who qualifies for free NHS prescriptions?
Free NHS prescriptions are available to: people aged 60+, under 16s, 16-18 year olds in full-time education, pregnant women, those with certain medical conditions (e.g., diabetes, epilepsy), and people receiving certain benefits. A valid exemption certificate may be required.
💊Prescriptions
How long does it take to get a prescription filled?
Most prescriptions are ready within 10-30 minutes at the pharmacy. However, during busy periods or if the medication needs to be ordered, it may take longer or require collection the next day. Some pharmacies offer prescription collection services where you can drop off your prescription and collect later.
Can I use any pharmacy for my prescription?
Yes, you can take your NHS prescription to any community pharmacy in England. In Scotland, Wales, and Northern Ireland, you can also use any pharmacy, though there may be slight variations in the process. If using electronic prescriptions (EPS), you may need to nominate a preferred pharmacy.
What is electronic prescription service (EPS)?
The Electronic Prescription Service (EPS) allows your GP to send your prescription electronically to a pharmacy of your choice (your nominated pharmacy). This means you don't need to collect a paper prescription. You can still take your prescription to a different pharmacy if needed.
Can pharmacies refill my prescription?
Pharmacies cannot refill or renew prescriptions - only your GP or prescriber can issue prescriptions. However, many pharmacies offer repeat prescription collection services where they order your regular medications from your GP on your behalf. You can also register for online repeat prescription ordering through your GP surgery.
🚨Emergency & Urgent Care
Where can I find a pharmacy open now or late at night?
Use our pharmacy finder to search for pharmacies in your area - opening hours are displayed for each pharmacy, including "open now" indicators. For late-night or 24-hour pharmacies, search in major cities like London, Birmingham, Manchester, or Edinburgh where extended-hours pharmacies are more common.
What should I do if I need medication urgently outside pharmacy hours?
For urgent medication needs outside regular hours: 1) Call NHS 111 for advice and to find open pharmacies, 2) Check for 24-hour pharmacies in your area, 3) Visit an NHS walk-in centre or urgent care centre, 4) For emergencies, go to A&E. Keep a list of 24-hour pharmacies in your area for reference.
Can pharmacies provide emergency medication supplies?
Yes, under the NHS Emergency Supply scheme, pharmacists can provide emergency supplies of certain medications if you've run out and cannot get a prescription immediately. This usually requires you to have been prescribed the medication before. A charge may apply. Contact your local pharmacy for details.
🩺Pharmacy Services
Do pharmacies offer flu vaccinations?
Yes, most pharmacies offer seasonal flu vaccinations. NHS flu jabs are free for eligible groups (over 65s, pregnant women, people with certain conditions, healthcare workers). Others can pay for a private flu vaccination, typically £10-20. No appointment usually needed, but some pharmacies prefer advance booking.
Can pharmacists give health advice?
Yes, pharmacists are qualified healthcare professionals who can provide advice on minor ailments, over-the-counter medicines, healthy living, and managing long-term conditions. Many pharmacies offer private consultation rooms for confidential advice. This is a free NHS service in many areas.
Do pharmacies sell medical equipment and aids?
Yes, pharmacies typically stock a range of medical equipment including blood pressure monitors, thermometers, walking aids, compression stockings, incontinence products, and first aid supplies. Larger pharmacies may have more extensive ranges. Special items can often be ordered.
Can I return unused medications to a pharmacy?
Yes, you should return unused or expired medications to any pharmacy for safe disposal. Do not throw medicines in the bin or flush them down the toilet. Pharmacies have special waste disposal systems. This service is free and helps protect the environment.
Still have questions?
Contact your local pharmacy directly or call NHS 111 for health advice